About this course
This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive.
What you will learn
At the end of the course you will be able to:
Take control of difficult situations
See how diffusion techniques can take the heat out of the situation
Cope better with stressful situations
Maintain the best working relationship possible with those who can be difficult.
Recent reviews
I found the course very informative, interesting and enjoyable. It was eye opening with regard to understanding how easy you don't listen to what is being said. Plus the transactional analysis was especially interesting. I have since run the questions with other members of staff to see if we arrive at the same result and yes we do.
This was a good course and I think everyone should do it. It was beneficial.