Introduction to Managing Difficult Customers

Description

This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive.

What you will learn

At the end of the course you will be able to:

Take control of difficult situations
See how diffusion techniques can take the heat out of the situation
Cope better with stressful situations
Maintain the best working relationship possible with those who can be difficult.