Description
This course provides practical skills development in order to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
What you will learn
Stakeholder analysis and management:
4-box Power vs Influence
Strategies for managing and communicating with stakeholders
Construction and use of the stakeholder matrix (Simple 4-box with Power vs Interest) and the process to identify, prioritise and develop plans for stakeholder engagement
Influencing styles:
Use and application of generic influencing styles
Rationalising
Asserting
Negotiating
Inspiring
Bridging
Influencing people
Influencing situations
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