Public Sector Management Excellence training workshop

Description

By attending this training workshop, you will be able to successfully manage public services to achieve service excellence and community objectives. You will:

• Understand Budget management for operational managers.
• Be able to make a step-change in service performance.
• Appreciate the role that stakeholders play in defining public service value for money.

What you will learn

Managing Public Finances

• Budget Management for Operational Managers
  The Public Money Accountability imperative
  Working with Financial experts as delivery partners
  Getting the most from allocated Budgets and ensuring Financial Resilience

Public Sector – Managing Change

• The need for change rather than incremental improvements
  Making the case for investment in change
  Ensuring service continuity and performance during a change programme

Public Sector Stakeholder Engagement

• Identifying and managing key stakeholders
  How stakeholders define service delivery ‘value for money’
  The ‘tools’ of stakeholder management
  The role of service manager in stakeholder management