About this course
By attending this training workshop, you will be able to successfully manage public services to achieve service excellence and community objectives. You will:
- Understand Budget management for operational managers.
- Be able to make a step-change in service performance.
- Appreciate the role that stakeholders play in defining public service value for money.
What you will learn
Managing Public Finances
- Budget Management for Operational Managers
The Public Money Accountability imperative
Working with Financial experts as delivery partners
Getting the most from allocated Budgets and ensuring Financial Resilience
Public Sector – Managing Change
- The need for change rather than incremental improvements
Making the case for investment in change
Ensuring service continuity and performance during a change programme
Public Sector Stakeholder Engagement
- Identifying and managing key stakeholders
How stakeholders define service delivery ‘value for money’
The ‘tools’ of stakeholder management
The role of service manager in stakeholder management
Recent reviews
I think in future courses so students will be more aware of these lectures , at the end of the Programme besides having Certificates, one could add on the most student that had shown interest, participated in the room and as well in line with m,ostly all the examples given.
I thank LBTC. WELL DONE. ps... Catering and staff and even the cleaners made me feel welcome. Thank you.
A very good course overall. The consultant tried to use as many examples from the work experience of the delegates as possible, thus making the information delivered more relatable to the delegates. Finally, many of the tools demonstrated can easily be applied to our daily work routines.