Operations Strategy and Quality Management Essentials

Description

This course leads delegates through the key elements of excellence within Operations Strategy; understanding and aligning Operations Strategy with the wider external operating environment, Effective communication and engagement with stakeholders and the effective management of time horizons within strategy creation and roll out.

You will also develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

What you will learn

Managing the Operational Environment

• Understanding the organizational Operating Environment
• Operations Strategy Creation Toolkit
• Setting effective Operations Strategy KPI’s

Operations Strategy – Managing Time Horizons

• Determining the optimal Strategy timescale
• Disaster Recovery Planning
• Developing the Business Contingency Structure

Operations Strategy – Communication and Handover

• Creating the Business Case for Senior Executives
• Effective communication and engagement with stakeholders
• Effective handover to Operations Management teams

Operations Strategy – Use of Industry 4.0 Technologies

• Human Cyber Systems
• The Industrial Internet of things (IIOT)
• Predictive Analytics

Understanding Quality

• Management and quality
• The price of quality
• People, processes and systems
• The Total Quality Management philosophy

Quality Management Leadership

• Leadership – The of foundation of TQM
• Quality Leadership roles and responsibilities
• Quality Management vs Quality Leadership
• Operational Leadership vs Strategic Leadership

The Six-level Model of TQM Adoption

• Level 1 – Uncommitted
• Level 2 – Drifters
• Level 3 – Tool-pushers
• Level 4 – Improvers
• Level 5 – Award-winners
• Level 6 – World-class

Corporate Environmental Quality Management

• Environmental protection
• Environmental management systems
• Continuous improvement of environmental quality
• Environmental management assessment

Course Review

• Summary and recap of key learning objectives
• Action Planning