Level 1 Certificate in PDE (Business Administration)

Description

This course is aimed at people who are looking to work in the business administration sector.

The learning undertaken during the programme will help learners gain an understanding of the different job roles and activities employees will expect to carry out in the sector along with key responsibilities and potential experiences.

Learners will gain a PDE certificate at the end of this course.

What you will learn

You will cover a range of topics to help you develop and expand your knowledge and skills.

Learning topics include:

• Induction and self-assessment
• Personal attitudes and behaviours
• Customer service
• Recognise and deal with customer queries, requests and problems
• Recognise and dealing with difficult customers
• Interview skills and preparation

You will engage in group work supporting you to build working relationships and work as part of a team. You will be supported to apply for jobs and prepare for interview.