Description
Who Would Benefit
All managers will benefit from this training course. Whether they are new to managing people or have been in the role for some time, but need to focus on providing clearer, more effective and constructive feedback that will build levels of high performance.
Course Description
In a competitive and demanding environment, it is vital that managers can effectively assess and monitor the performance of their teams. This process requires the skill of giving feedback effectively, to be well-honed. This programme is designed to address how to give constructive feedback to enhance team and individual performance.
The Programme Includes:
Morning:
- What do we understand ‘Feedback’ to mean?
- Feedback or criticism?
- KPI’s ~ Key Performance Indicators
- Understanding criteria for success
- Assessing and measuring good/poor performance
- 10 Rules for giving Feedback
- Receiving criticism
- Valid criticism / Avoiding the same mistakes
- Invalid criticism / Asking for specific details that challenge assumptions
- Giving criticism constructively
- What is the essence of criticism?
- Appropriate / specific / constructive / honest
Afternoon:
- Dealing with difficult behaviour and conflict
- Handling manipulation
- Gaining agreement
- Confirming understanding
- Influencing skills and comparing assertiveness & aggression
What you will learn
- Give powerful and accurate feedback which has real value
- Employ effective questioning techniques & listening skills
- Demonstrate use of counselling techniques
- Improve levels of impact & influencing skills
- Understanding team and individual behaviour
0333 5777 144
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