Customer Relationship Management – Implementation

Description

To get the most benefits from your CRM system, it is crucial to implement it effectively from the outset. This training workshop will give you the skills needed to successfully embed your CRM system into your organization.

What you will learn

• Define a CRM strategy and philosophy
• Ensure top management buy-in
• Develop a change management plan
• Smoothly roll out your CRM
• Know your CRM critical success factors