Conflict Management

Description

Conflict can arise in any situation, but it often falls to the direct manager to try to resolve it in the workplace. In this one day session, we will explore where conflict comes from and how it is fuelled. We will look at the behaviours that lead to conflict, and we will look at how we can diffuse them as preventative steps. We will also explore and examine how to manage conflict when it does arrive if the pre-emptive measures have not been implemented. The strategies that we will discover are suited to support managers through this, which can be very stressful and can affect individuals and the team's behaviour as well as performance to ensure that the conflict is managed successfully and to the satisfaction of all involved. While we will spend time looking at root causes, we will also examine effects and outcomes as well as strategies to prevent and handle (and survive) conflict in the workplace

What you will learn

• To explore the root causes and effects of conflict at work
• To identify behaviours that create conflict and pre-empt conflict arising
• To look at the effect conflict in the team has on all involved, and performance
• To examine the effects of conflict on the manager or resolver
• To develop and implement preventative and restorative strategies to manage conflict at work