Live Webinar - Improving Performance using Coaching, Communication and Influencing Skills

Description

This live on-line interactive webinar focuses on developing coaching skills and understanding its importance in the workplace. Good feedback is essential to help ensure people learn, grow and develop; however, not all people are receptive to feedback and we will discuss why. We will discuss the need for excellent communication and influencing skills to help people to want to improve and achieve their goals. The webinar will be highly interactive with delegate participation and engagement throughout. There will be three 90-minute sessions with delegate work between sessions to be carried out offline. Course duration 9.30 – 4.30pm. The webinar is delivered by a Certified Online Learning Facilitator.

What you will learn

Course Objectives

By the end of the webinar, delegates will be able to:

• Demonstrate the effective use of communication, listening and questioning skills in support of influencing and coaching 
• Understand the principles of influencing when liaising with others 
• Define what coaching is and explain its role in the workplace 
• Explain the coach’s role in the coaching process 
• Use the GROW model to provide successful coaching conversations 
• Demonstrate how to give effective feedback 
• Describe how people respond to feedback and why
  
  

Course Content

• Communication Essentials 
• What is communication? 
• Barriers to successful communication 
• Listening skills 
• Non-verbal communication – body language 
• Making communication effective
• Influencing Skills 
• Understanding Influencing 
• Identifying the range of influencing styles 
• What is my preferred influencing style? 
• When to use each influencing style 
• How to use each influencing style 
• Developing your influencing skills 
• Coaching
• Introduction to coaching
• The role of a coach 
• GROW 
• The coaching session 
• Practice
• Giving and Receiving Feedback 
• The purpose of feedback 
• The golden rules for ensuring that feedback is relevant, balanced and constructive 
• Balancing feedback to get positive action and buy in 
• Johari’s Window