Being Assertive

Description

This course will teach participants how to effectively communicate assertively.

Throughout the course, learners discover how to maintain healthy boundaries and confidently express their concerns.

The training is a mix of theoretical and practical methodologies that help to promote assertiveness.

Participants will gain a solid understanding of assertive behaviours (including the ability to say “no”) while remaining calm and professional in all interactions.

What you will learn

• Discover the importance of maintaining healthy boundaries.
• Gain a solid understanding of assertive behaviors.
• Uncover how to say “no” without feeling guilty.
• Learn how to give feedback constructively.
• Learn to remain calm and professional in tense situations.
• Communicate desired outcomes with confidence and poise.