Description
Conflict can be disheartening and damaging to morale. However, conflicts occur based on the differences of values or opinions. By attending this training workshop, you will learn the skills to be able to handle conflict through understanding a balance of feelings and reason with theory and role play re-enacting. The focus will be how to create workable and empowering outcomes while maintaining goodwill.
What you will learn
- Handling Internal/External Conflicts
- Rage, Resistance and Reason
- Arbitration and Mediation Skills
- The 5-stages of Conflict
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