Description
Welcome and introduction
- What challenges and barriers affect communication in the NHS workplace?
- Cultural Conflicts & dealing with them in the NHS
- Increasing Patient Satisfaction
- What do patients complain of most?
- Personalities & Behavioural Style
- Your rights as a human being
- Summary & Close
What you will learn
Learning Outcomes
- Describe the influence of culture on attitudes towards communication
- Consider cultural dimensions in managing the doctor and patient relationship
- Understand how to increase patient satisfaction
- Know the 4 styles of personalities and how to deal with them, understanding how opposites need behavioural strategies
- Discover how assertive you are and the differences between aggression, passivity and assertiveness.
Further information
- Provider:
- Maguire Training
- Duration:
- 1 Day
-
Locations:
- Bristol, Mansfield, N/A, United Kingdom, Uxbridge
Contact Information
Maguire Training
Brunts Business Centre
Samuel Brunts Way
Mansfield
NG18 2AH
Locations