Cross Cultural Communication within the NHS

Description

Welcome and introduction

  • What challenges and barriers affect communication in the NHS workplace?
  • Cultural Conflicts & dealing with them in the NHS
  • Increasing Patient Satisfaction
  • What do patients complain of most?
  • Personalities & Behavioural Style
  • Your rights as a human being
  • Summary & Close

What you will learn

Learning Outcomes

  • Describe the influence of culture on attitudes towards communication
  • Consider cultural dimensions in managing the doctor and patient relationship
  • Understand how to increase patient satisfaction
  • Know the 4 styles of personalities and how to deal with them, understanding how opposites need behavioural strategies
  • Discover how assertive you are and the differences between aggression, passivity and assertiveness.

Further information

Maguire Training
Provider:
Maguire Training
Duration:
1 Day
Locations:
Bristol, Mansfield, N/A, United Kingdom, Uxbridge

Contact Information

Maguire Training

Brunts Business Centre
Samuel Brunts Way
Mansfield
NG18 2AH

Credentials

Locations