Description
Welcome and introduction
- What challenges and barriers affect communication in the NHS workplace?
- Cultural Conflicts & dealing with them in the NHS
- Increasing Patient Satisfaction
- What do patients complain of most?
- Personalities & Behavioural Style
- Your rights as a human being
- Summary & Close
What you will learn
Learning Outcomes
- Describe the influence of culture on attitudes towards communication
- Consider cultural dimensions in managing the doctor and patient relationship
- Understand how to increase patient satisfaction
- Know the 4 styles of personalities and how to deal with them, understanding how opposites need behavioural strategies
- Discover how assertive you are and the differences between aggression, passivity and assertiveness.
0333 5777 144
Email
