About this course
Who Would Benefit
The Emotional Intelligence Skills Training Course is perfect for those who want to understand how to develop their communication and interpersonal skills, whilst building and improving relationships with colleagues and their team.
What you will learn
Learning Outcomes
- Understanding emotional intelligence
- Applying emotional intelligence to enhance personal / team performance
- Understand how emotional competencies support development
- Explain how empathy is involved in motivating and influencing others
- Understand their behaviour and how this impacts upon performance
- Understand the behaviour of others
- Identify how to use different leadership styles in different work scenarios
- Design implementation plans to improve communication and efficiency
Recent reviews
The trainer outlined that there were 4 different components which made up emotional intelligence. We spent the first 2 hours introducing ourselves, the subject and setting the scene. We did not get into any content for quite some time, and then spent the next 5 hours exploring how to identify and manage our own emotions. I feel like this may be useful for someone who has had feedback about anger issues, but my primary objective was to learn more about emotional intelligence to be able to improve working relationships and performance. Too much time was spent on the first two components which make up emotional intelligence, with only 20-30 minutes looking at 1 model for identifying 4 different people styles, with the advice on how to apply emotional intelligence to improve relationships to "mirror others people style within challenging conversations". By contrast, we learnt 6 techniques for managing our own emotions, some of which would have been very challenging to apply in an real time conversation with a colleague. There was not enough weighting given to content that would have been most useful in a professional environment. Perhaps the trainer could ask for participants to share what they want to get out of the session in advance, and efforts made to adapt the content to meet the learning objectives of participants?
Good interactive course. Good use of technology
An opportunity for reflection to allow for a better understanding of oneself within the world around him.