Description
The course will be accredited by the CPD at LEVEL 3. We offer a one or two day course that aims to enable learners to understand the principles of communication and how to communicate effectively, utilising best practices to deliver presentations or written reports. Specifically, the course will cover the communication cycle and how this allows others to communicate and behave.
What you will learn
- How to improve the influence learners have over others
- How to use perspectives to deal with difficult people
- How to use confidence and empathy to deal with difficult situations
- How to understand different communication styles
- How to adapt their communication style as necessary
- How to reduce conflict and confrontation
- How to use all forms of communication to consistently deliver their message in the right manner
01324 231096
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