Description
Our principal trainer has a postgraduate in training practice and management.
The course will be accredited by the CPD at LEVEL 3. This one day course is designed to help learners identify assertive behaviour and use assertiveness to improve performance in the workplace.
What you will learn
- How to recognise the difference between assertive, aggressive and passive behaviours
- How to overcome the barriers to assertive behaviour
- How to understand the impact of non-verbal communication
- How to make assertive requests and effective follow-ups
- How to say no when appropriate
- How to be more assertive in meetings
- How to give structured negative feedback
01324 231096
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