Essential Interpersonal and Team Building Skills for Auditors - OAG150

Description

An effective audit team is one where the audit team members work together cohesively and towards the same end goal. This seminar will demonstrate the essential skills of teamwork and will focus on the necessary behavioral skills including effective communication, emotional intelligence, how to deal with difficult people, enabling change and working with others.

This seminar will help you to:

• Appreciate the importance of behavioral skills in the world of audit
• Understand the building blocks of effective communication
• Develop tools to improve your audit projects and meetings
• Explore the fundamental principles of audit planning
• Lead review and interview sessions effectively
• Practice the skills needed to lead a meeting
• Manage your time and the time of others
• Deal with the challenges that are associated with change

The class will incorporate an interactive learning experience in a stand-alone mini project providing delegates with an experiential learning platform that features many of the attributes and challenges found in any real-life audit project.

Delegates will work together in teams and compete to build a structure while coping with changing customer demands and a range of internal problems. It requires on-going fine-tuning of the process to deal with changes and surprises throughout the exercise. Throughout the simulation, delegates will learn the techniques and skills to build the team synergy needed for the audit assignments that lie ahead.

Lessons learned include best practices in managing:

• Projects
• Process
• Work plans
• Resource
• Change
• Quality
• Stress
• Time
• Risk

And best practices for developing:

• Teamwork
• Leadership
• Commitment
• Competitiveness
• Interpersonal skills
• Self-empowerment
• Customer focus

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Prerequisites: None
L​earning Level: Basic
Advance Preparation: None
Field: Auditing
Delivery Method: Group-Live

What you will learn

1. What makes an effective auditor
2. The critical interpersonal skills for a successful career in audit
3. The importance of critical thinking in decision making
4. How much first impressions matter
5. The fundamental elements of effective communication
6. Your own preferred communication style
7. How to communicate effectively using simple and concise language
8. Techniques for avoiding and anticipating misunderstanding
9. Tools to eliminate communication roadblocks
10. Common nonverbal cues
11. Bridging the communication gap to deliver results
12. The fundamentals of emotional intelligence to build better work relationships
13. How to establish better team communications
14. Tips and tricks for handling conflict