Description
Most often, the COO’s role is to lead the group’s operation and logistics activities, in ways that transform the business into being a cost-effective financial institution.
The role of a COO can include all or most of the following responsibilities:
- Operations management
- IT operations management
- Product management
- Change management
- Strategy management
- Financial control
Who should attend:
This course has been specifically designed for the benefit of:
- Existing and aspiring COOs
- Head of Operations
- Risk Managers/Director’s
- Control Function Managers
What you will learn
Key course highlights include
- In-depth discussion of the roles and responsibilities of the COO
- Understand how the role fits into the organisation
- Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
- How to motivate and retain the right people
- Guidance in how to address internal political as well as practical challenges in executing the COO role
- How to communicate and report effectively as a COO
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