Description
This interactive workshop will explore in detail the interpersonal skills which are so vital for persuasion, gaining agreement and developing a mutually beneficial client relationship.
The course will examin a wide range of interpersonal or ‘human’ skills which will enable sales people to build rapport, interact socially, convey personal credibility and influence with subtlety.
What you will learn
Learning Outcomes:
- Understand the key phases involved in engaging with clients
- Prepare thoroughly for a client meeting
- Build rapport quickly with a range of different personality types
- Effectively explore the wants, needs and expectations of a client
- Confidently handle objections & gain commitment
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