Advanced Operations Management

Description

Target audience

• Chief operations officers

• Operations directors and managers

• Heads of departments

• Senior operations executives, officers and staff

• Those who wish to learn how to plan and control the delivery of the operations process.

• Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

What you will learn

Upon completion of this course, you will be able to understand:

• How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.

• How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.

• How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.

• How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.

• Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.

• The concepts that underlie one of the most influential sets of ideas to impact operations management.

• How managers can make their operation perform better through the use of the many elements of new (and not so new) improvement approaches.

• Some of the ideas of quality management and how they can be used to facilitate improvement.

• How operations managers can reduce the risk of things going wrong and how they can recover when they do.

• How managers can project manage (among other things) improvement activities to organise the changes that improvement inevitably requires.