When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees need help because they are under stress, bereaved or experiencing personal or work related problems. Cosensa's counselling skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to adequately support fellow colleagues in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.
What you will learn
Active listening and constructive questions
Internal experience and external signals
Effective language patterns and reframing
Breaking bad news
Helping with bereavement
Defusing anger
Maintaining your resourcefulness when counselling
Recognising limitations. How and where to refer people (e.g. to a professional counsellor).
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