Description
By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
What you will learn
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Quality Management in the Supply Chain
- Purchasing practice in quality management
- Customer-supplier relationships
- From contract to partnership
- Innovation in the supply chain
- The chain of interdependence
Quality Function Deployment – House of Quality
- Getting to grips with customer needs
- The QFD the main steps
- Incorporating customer needs into product and process definition
- Implementation of QFD
Course Review
- Summary and recap of key learning objectives
- Action Planning
0203 1266 755
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