Assertiveness and Influencing Skills

Description

This course focuses on developing essential skills in self-management and assertive interpersonal communication. It is designed to help participants distinguish between assertiveness and aggression, providing practical advice and a safe environment for hands-on practice. Participants will leave equipped with practical tools and strategies for immediate application in both personal and professional settings.

What you will learn

Course Objectives

• Behavioral Awareness:
• Describe the main features of assertive, submissive, and aggressive behavior.
• Identify and understand personal behavioral preferences.
• Non-Verbal Communication:
• Recognise the impact of non-verbal behavior on others.
• Evaluate and refine non-verbal communication skills.
• Self-Improvement:
• Identify areas in your working life where assertive behavior can be improved.
• Techniques and Strategies:
• Adopt and practice assertiveness techniques.
• Develop a strategy for dealing with difficult and aggressive individuals.

Course Content

• Your Assertiveness Profile:
• Assess your influencing style and preferences.
• Communication Skills:
• Explore different styles of behavior.
• Differentiate between assertive and non-assertive behavior.
• Positive Working Relationships:
• Projecting a positive image.
• Understanding the role of non-verbal communication.
• Communicating Assertively:
• Learn techniques such as Broken Record, Workable Compromise, Fogging, and more.
• Enhance positive inner dialogues.
• Strategies for saying no assertively.
• Develop persuasive and influential communication skills.
• Explore audience handling strategies.
• Personal Action Planning
• Create a personalised plan for integrating assertiveness into daily interactions.