Crucial Conversations for Leaders and Managers

Description

This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace.

What you will learn

By the end of this workshop you will be able to:

• Practise a proven technique to prepare for important situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive