About this course
This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace.
What you will learn
By the end of this workshop you will be able to:
- Practise a proven technique to prepare for important situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Recent reviews
Jo was a fantastic trainer. She had excellent examples which Brought things to life. She also modelled how to deal with a difficult situation with lack of PC/.Dodgy wifi with humour, light heartedness, being human and just being herself. I am sure that the alone will have given people a lot of confidence
Helen L23 Jun 22