Description
Target audience:
- Heads of organisations, chief officers, chairpersons, board members and directors.
- Heads of departments.
- Managers and executives.
- Those who wish to develop their interpersonal and personal skills.
- Those who wish to develop themselves as more competent and effective managers.
What you will learn
Upon completion of this course, you will be able to:
- Build supportive relationships even when delivering negative feedback.
- Avoid defensiveness and disconfirmation in interpersonal communication.
- Improve the ability to apply principles of supportive communication.
- Improve relationships by using personal management interviews.
- Enhance personal and positional and power.
- Use influence appropriately to accomplish exceptional work.
- Neutralise inappropriate influence attempts.
- Diagnose work performance problems.
- Enhance the work-related abilities of others.
- Foster a motivating work environment.
- Diagnose the focus and source of conflicts.
- Utilise appropriate conflict management strategies.
- Resolve interpersonal confrontations through collaboration.
- Increase proficiency in analytical problem solving.
- Recognise personal conceptual blocks.
- Enhance creativity by overcoming conceptual blocks.
- Foster innovation among others.
0203 1266 755
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