About this course
Target audience:
- Heads of organisations, chief officers, chairpersons, board members and directors.
- Heads of departments.
- Managers and executives.
- Those who wish to develop their interpersonal and personal skills.
- Those who wish to develop themselves as more competent and effective managers.
What you will learn
Upon completion of this course, you will be able to:
- Build supportive relationships even when delivering negative feedback.
- Avoid defensiveness and disconfirmation in interpersonal communication.
- Improve the ability to apply principles of supportive communication.
- Improve relationships by using personal management interviews.
- Enhance personal and positional and power.
- Use influence appropriately to accomplish exceptional work.
- Neutralise inappropriate influence attempts.
- Diagnose work performance problems.
- Enhance the work-related abilities of others.
- Foster a motivating work environment.
- Diagnose the focus and source of conflicts.
- Utilise appropriate conflict management strategies.
- Resolve interpersonal confrontations through collaboration.
- Increase proficiency in analytical problem solving.
- Recognise personal conceptual blocks.
- Enhance creativity by overcoming conceptual blocks.
- Foster innovation among others.
Recent reviews
Excellent consultant and customer service.
Asad H29 Oct 25
It was rewarding overall
Syed H31 Oct 24
iPad was not necessary and on the basis that nothing is free is adding to cost of the course. Other than this everything else exceeded expectations
Tom J22 Nov 19