Description
This one-day Communication Skills Training course is designed to help professionals enhance their ability to communicate clearly, confidently, and effectively in diverse workplace situations. Through interactive activities, role-playing, and practical exercises, participants will learn how to express ideas with clarity, listen actively, and adapt their communication style to different audiences. The course covers verbal, non-verbal, and written communication techniques, as well as strategies for managing difficult conversations and fostering collaboration. By the end of the day, attendees will have actionable tools to improve interpersonal relationships, boost team performance, and achieve better outcomes in both professional and personal interactions.
What you will learn
- Demonstrate active listening techniques to improve understanding and rapport.
- Apply clear and concise verbal and written communication strategies.
- Adapt communication styles to suit different audiences and contexts.
- Manage and resolve challenging conversations with confidence and professionalism.
- Utilise non-verbal cues effectively to reinforce messages and build trust.
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