Description
Unlocking Client Needs is a dynamic one-day course designed to equip professionals with the skills to uncover, understand, and respond to client expectations more effectively. Through interactive exercises, real-world scenarios, and proven frameworks, participants will learn how to ask the right questions, listen actively, and identify underlying motivations. This course empowers individuals to build stronger relationships, deliver tailored solutions, and drive client satisfaction. Whether you're in sales, consulting, or service delivery, you'll leave with practical tools to decode client needs and turn insights into impact.
What you will learn
- Apply active listening techniques to uncover explicit and implicit client needs
- Use structured questioning to explore client goals, challenges, and priorities
- Recognize emotional and behavioral cues that signal deeper client motivations
- Translate client insights into actionable strategies and tailored solutions
- Build trust and rapport to foster long-term client relationships
07966 693959
Email