Description
Course Overview
In today's competitive business landscape, the role of a relationship manager is more crucial than ever. Relationship managers serve as the bridge between clients and the organization, cultivating trust, understanding needs, and driving value. This comprehensive course is designed to equip relationship managers with the essential skills needed to excel in their roles, enhance client satisfaction, and maximize business growth.
Aim
The programme has been designed to create an accelerated experience for Business Developers with the primary focus on further developing the core skills and behaviours of relationship management, business development and revenue creation.
Who should attend?
This course is aimed at middle-managers and senior leaders in professional firms such as banks, financial firms, and other professional environments, who would like to develop their ability to lead, manage, motivate and inspire those reporting to them.
What you will learn
Objectives
By the end of the training, participants will be able to:
- Build a strong personal brand for credibility and differentiation
- Maximise Personal effectiveness; time management and delegation
- Build and leverage powerful networks
- Understand Client Needs
- Build Trust and Credibility
- Communicate with impact
- Persuade and Influence
- Manage difficult conversations
- Manage through Conflict
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