What you will learn
Persona – understanding own persona and how to engage from the first 7 seconds
Starting strong and with impact – psychological contracting, setting expectations to manage expectations, how to show authority
Different personalities – using emotional intelligence personality types to understand the audience, keep them engage and inspire action. How to give the introverts a voice
How to ask great questions - using a coaching approach to extract information and encourage creativity
Conflict management – embracing cognitive diversity, how different opinions count and how to embrace this as a facilitator
Keeping the conversation on track and bringing it to a close at the right time
Practical – each component will include a practical element. The afternoon will be mostly practical with expert feedback from our trainers
0844 800 3295
Email