About this course
Delegates will learn how and when to influence and communicate with others and the difference between assertive and aggressive behaviour. The content will focus on those interpersonal skills that enable delegates to influence other people, reach agreement and gain cooperation from others to achieve tasks and get things done. This course provides the necessary influencing strategies to help managers create a powerful influencing style with colleagues and clients alike, helping to improve working relationships and deliver on outcomes.
What you will learn
Learning Outcomes
At the end of this programme, the delegate can:
• Understand influencing & persuasion techniques
• Demonstrate an understanding of different behaviours
• Learn how to work in the absence of authority
• Explain how to develop strong personal relationships
• Recognise and utilise powerful influencing skills
Recent reviews
Very reassuring that I’m not perfect and I’ve got stuff to learn. Really insightful to learn approach and ideas of every one of the course. What works for them and how they be productive. Reminds me I need to be kinder to myself and not set unrealistic expectations and goals. Emphasis on good planning to make sure I can do the important things first.
Karen is a very personable and engaging trainer, I really appreciate her communication style and facilitation.
The trainer was very engaging and knowledgeable. She was excellent at eliciting involvement form all participants.