Description
Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined.
What you will learn
• The difference between communicating ideas and selling ideas
• Barriers to good communication
• Using a simple structure to plan effective communication
• How behaviour and personality influence the way people communicate
• Nine key skills areas
• Communicating more effectively on an individual and group basis
• Using different styles of language to build rapport
028 9043 9624
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