About this course
Good telephone skills are a vital aspect of client care. Clients are more likely to work with and have a good relationship with organisations if the initial telephone conversation is pleasant and helpful.
It is vital that employees are competent to take calls and have adequate communication skills and confidence to deal with calls effectively.
What you will learn
Improve your call handling skills. Learn how to handle customer inquiries, resolve issues, and provide exceptional service over the phone. This course is ideal to prepare all employees that may take calls as part of their role.
This course offers practical tips and techniques to help you communicate effectively, build rapport, and handle challenging calls with confidence.
This half day Call Handling course will cover:
- Effective communication skills,
- Understanding the barriers to good communication,
- Understanding what constitutes a “difficult“ person,
- How to behave in difficult circumstances,
- Developing listening skills that will help,
- Keeping your confidence level high,
- Becoming more effective whilst maintaining your independence.
Recent reviews
very beneficial and helpful thanks you
Thought the trainer was very good and approachable. Think the course could be shorter though.
Very engaging and I liked how we got to go through scenarios too.