About this course
In the business world communication is essential. We all need information in order to work together effectively and make informed decisions. Effective communication is about making sure the correct, up-to-date information gets to those who need it, and is interpreted correctly, ensuring the intended result is achieved.
Communication is something we do all the time, often without thought or planning. However, communication is not always effective. Despite the importance of communication, it is often one of the worst performed skills.
This course will be highly interactive with delegate participation and engagement throughout. This half day course consists of 2 x 90-minute on-line sessions with a break in-between the 2 sessions.
The live webinar is delivered by a Certified Online Learning Facilitator.
What you will learn
Learning Outcomes
At the end of the webinar delegates will be able to:
- Examined and understood the six components of communication
- Demonstrated listening skills
- Developed questioning skills to improve communication
- Demonstrated skills for building rapport
- Developed non-verbal communications skills
- Identified a communication style to improve and create an ‘Action Plan’ to develop in the workplace
Course Content
- What is communication?
- Methods of communicating
- Core communication skills
- Six components of communication
- Verbal communication
- Non Verbal communication
- Listening skills
- Why do we not get the expected results
- Action Planning
Recent reviews
This is genuinely one of the best learning sessions I have attended this year, and I would highly recommend it to anyone at every level of the organisation, regardless of their role or experience. It is clear that Sarah is an amazing trainer! Communication is something we all do every day - we speak, write, present, facilitate meetings, and interact with people constantly. However, this course highlighted a very important distinction: while everyone communicates, not everyone communicates effectively. The techniques, frameworks, and practical examples shared throughout the session provided a fresh perspective on how small changes in the way we communicate can significantly improve understanding, influence, and outcomes. What I particularly appreciated was that the course was not just about theory. It encouraged genuine self-reflection and challenged me to think about my own communication style, the assumptions we make, and how my messages may be interpreted by others. It reminded me that effective communication starts with understanding the audience, creating common ground, and being intentional about the message we want to deliver. The course was highly interactive, well paced, and full of practical techniques that I can immediately apply in my day-to-day work and personal life. Whether someone is an individual contributor, a people leader, or an executive, there is something valuable to take away from this training. In fact, I believe many experienced professionals would still discover habits they can improve and techniques they may have forgotten over time.
The course provided clarity on what good communication needs. Steps on how to achieve it. What to watch out for to prevent missed communications.