Description
This course is aimed at providing an overview what performance management is and the reasons why performance does not meet expectations. We will discuss how to manage a team’s performance by setting SMART objectives and measuring performance against these along with techniques to manage underperformance.
The webinar is delivered by a Certified Online Learning Facilitator.
What you will learn
Course Objectives
By the end of the workshop, delegates will be able to:
- Demonstrate and understanding of what performance management is
- Discuss the causes of poor performance
- Explain the need for clear expectations
- Demonstrate how to hold a performance conversation
Course Content
- What performance is and is not
- Focusing on strengths and weaknesses
- Establishing clear expectations and goals
- Holding performance conversations
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