Description
This course is designed for senior healthcare professionals.
This Communication Skills Training course outlines core principles to help deliver personalised, patient-centred communications.
Conversations often include speaking to diverse groups, explaining treatments to worried, anxious patients and relatives, challenging conversations and broaching difficult subjects. Delegates will leave the workshop with the tools and techniques to prepare them for a diverse range of conversations and communication that ensure they are supporting patients, relatives and colleagues.
What you will learn
By the end of this programme, delegates can:
- Explain and understand communication channels
- Distinguish situational communication styles
- Be able to align communications to several diverse situations
- Understand and apply SPIKES for delivering bad news
- Demonstrate how to build rapport quickly and easily
- Show how to understand and adapt your personal presentation/delivery style
- Display the use of powerful language
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