Description
For those who are required to build interpersonal skills, empathy, verbal and non-verbal communication and want to be engaging and in a clear understandable manner based on core ethics and values.
This workshop reviews current thinking on empathy, looking at practical ways to enhance understanding of others’ feelings and perspectives. Non-verbal signals will be explored to gain information about other people’s emotions, feelings and behaviour.
Active listening is an important component and the workshop will look at a number of techniques to improve listening to communicate at deep levels to win hearts and minds.
What you will learn
Learning Outcomes
- Understand empathy and ways to build rapport quickly
- Employ advanced communication skills and techniques
- Use skills to build relationships on a one-to-one basis, in small groups and in large teams
- Determine how values and ethics drive social and corporate responsibility
- Develop personal presence and impact
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