Description
This course will benefit those who want to understand how to develop their communication and interpersonal skills, whilst building and improving relationships with colleagues and their team.
The main aim of this workshop is to help delegates understand how emotional intelligence offers a means for developing the communication and interpersonal skills needed by a manager to develop and improve relationships with both their colleagues and team.
This introductory course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence and what they mean.
The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do's and don'ts of working with emotional intelligence.
The course explores the ability to recognise emotions, understand what these emotions mean to tell them and realise how emotions affect people around them. Ways to develop emotional intelligence will be explored along with techniques to work with emotional intelligence.
This training is aimed predominately at leaders and managers who operate teams and departments and who want to learn practical skills that can be utilised in their job roles.
Delegates will explore in detail the ability to recognise their emotions, understand what they're telling them, and realise how their emotions affect people around them.
What you will learn
Learning Outcomes
- Understanding emotional intelligence
- Applying emotional intelligence to enhance personal / team performance
- Understand how emotional competencies support the development
- Explain how empathy is involved in motivating and influencing others
- Understand their behaviour and how this impacts performance
- Understand the behaviour of others
- Identify how to use different leadership styles in different work scenarios
- Design implementation plans to improve communication and efficiency
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