Description
Anyone managing a team will benefit and enjoy this course. Alternatively, if you find yourself in a position where you feel people are taking advantage of your good nature or that you need to stand up for yourself more in a non-aggressive manner, then you will gain a great deal from this course.
The ability to assertively manage your interactions with other people is essential for managers and colleagues alike, if they are to gain agreement and co-operation from others in order to achieve tasks and get things done. This course provides the necessary skills and formulas to help managers create a powerful style with colleagues and customers alike and distinguish between assertive and aggressive behaviour. Delegates will leave with the confidence in themselves, to be able to display assertiveness when required, but in a fair and non-aggressive way that will have a positive effect on others.
What you will learn
Learning Outcomes:
- Being assertive and positive towards others
- Use powerful body language for positive effect
- Understanding when to use an assertive approach
- Display a positive attitude
- Use empathy & understanding when interacting with others
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