Description
This course will benefit anyone new to telephone sales or those, who may be experienced but have not received any formal training in the skill of selling on the telephone.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.
What you will learn
Learning Outcomes:
- Explain and demonstrate the telephone sales process
- Explain features and how to sell benefits
- Demonstrate how to handle objections
- Develop powerful closing techniques
- Show improved communication skills
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