Description
This course will benefit anyone working in sales, who is interested in developing their communication and interpersonal skills, to help the relationships with customers and increase sales performance.
The main aim of this workshop is to help delegates understand how emotional intelligence offers a means for developing the communication and interpersonal skills needed by salespeople to develop and improve relationships with customers.
Delegates will explore the ability to recognise their emotions in detail, understand what they're telling them, and realise how their emotions affect people around them. This is particularly important in sales, as it is becoming more and more difficult to differentiate between products in a particular sector for any length of time. This means that the quality of the relationship with the salesperson can make all the difference.
What you will learn
Learning Outcomes:
- Understanding emotional intelligence
- Applying emotional intelligence to enhance sales performance
- Self awareness / elf management / social awareness / relationship management
- Developing personal impact
- Developing success strategies
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