About this course
The Customer Service Excellence Training Course is for anyone in a role interacting with the customer, whether it is face to face or over the telephone.
Delegates will learn how to provide outstanding customer service. Whether you are in a dedicated sales role or a customer facing role in any capacity, this training course will be a valuable part of your personal development and understanding of the responsibility, that everyone in the organisation carries to ensure your customers are not just satisfied, but delighted!
The result will be a renewed vigour for 'putting the customer first' and providing world class customer service with any and every transaction, which will strengthen the bond between you and the people you deal with daily.
What you will learn
At the end of this training course, the delegate can:
• Explain what your customer wants, needs and expects
• Demonstrate how to become customer-driven
• Show how to improve customer retention
• Give examples of how to build stronger customer relationships
• Show how to develop the right attitude
Recent reviews
Very joyful, the best training I’ve had in a while
Mike is extremely charming. He somehow managed to make me focus on uninterested subject for two days. Well done.
The course was good, however feel this would be more suited to those new in customer service rather than managers with years of experience. The coaching section was good, however feel more time on this and less on the general customer service angle would be better for manager training sessions. Mike delivered the training brilliantly. He was engaging throughout, got everyone talking and involved and showed a real passion for training. Highly rate him a trainer, just feel the course was booked for wrong audience which is not his fault!