Description
This course is aimed at anyone who has not received any formal training, or little training and wants to improve their skills in mediation, conflict resolution and defusing difficult situations or people.
Delegates will learn how to get the most out of their communications, by learning how to manage disputes and resolve conflicts. The course will give you a solid understanding of the mediation process with proven guidelines in order to work towards understanding how to produce a resolution that works for everyone.
You will be awarded 6 CPD points upon completion of this course.
What you will learn
At the end of this programme, you will:
- Have the skills and knowledge to be able to mediate when required.
- Understand the methods you can use to mediate or solve conflicts.
- Gain vital experience through practice sessions in mediation.
- Use questioning and listening techniques effectively.
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