Description
This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.
Course Description:
- Defining expectations of performance, behaviour and attendance
- The value of a consistent approach
- A balance between developmental and positive feedback
- Assertive and effective communication
- Managing the conversation effectively
- Managing escalating behaviours to achieve the win-win
- Practice and observation
- Defining expectations for change
- Monitoring progress to secure improvement
You will be rewarded 6 CPD points upon completion of the course
0333 5777 144
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