What you will learn
Management Fundamentals Modules:
Coaching:
1. Understanding Coaching
2. Levels of Listening
3. The Grow Model
Managing Performing:
1. Managing Performance
2. What and how
3. Objective Setting (SMART)
4. Feedback (SAID & BEEF)
5. Effective 1-2-1’s
Handling Difficult Conversations & Conflict:
1. Understanding your role
2. Thomas-Kilman Conflict
3. Difficult Conversations
Teamwork and Change:
1. Tuckman’s stages of team development
2. Management curve
3. Change Curve
4. Kotter’s 8 step Change model
5. Managing stress and resilience
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