Attendees particularly value Claire’s energetic, inclusive teaching style: she explains leadership and management topics clearly, uses relatable scenarios, discussion and activities to involve everyone, and creates a relaxed environment for questions. Reviews highlight practical tools for difficult conversations, motivation, delegation, presentation skills and understanding behaviours, with learning that builds confidence and is already being applied at work and in personal life.
Generated from recent reviews; may not reflect every review
About this course
Who Would Benefit
Anyone new to a management or supervisory role, in addition to those who have been doing the job for a while and received little formal training in management skills.
Course Description
Delegates will learn the essential skills required to be a successful line manager. The programme is designed to help less experienced First Line Managers and those who are new to a management role understand the key skills and knowledge required to be successful. We will explore in great detail the role and responsibilities of the manager. This programme will help delegates making their first steps into management realise the key principles of managing people and resources, and how to get the best from their team and themselves.
CPD Points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom-based
What you will learn
Learning Outcomes
At the end of this programme, the delegate can:
- Explain the role of the Manager and how to manage performance
- Show how to deal with difficult situations and problem-solve effectively
- Communicate effectively and regularly to inform team members
- Demonstrate taking responsibility and maintaining high integrity as a manager
- Recognise the value of good delegating, planning and prioritising
The Programme Includes:
- The role and function of the manager
- Characteristics of an effective manager
- Mastering the Art of 'letting go'
- Leadership & motivation skills
- Channelling expectations
- Your influence on the pace of work
- Dealing with performance ~ both good and poor
- Taking corrective action
- Communication skills and communication
- Managing meetings & planning
- Objective setting
- Managing conflict & difficult situations
Recent reviews
Genuinely the most informational and well thought out course I've been on!
Extremely engaging and valuable.
Great course. Really well delivered. And great topics.