Description
This purpose of this project was to design and develop a 4 module online interactive course supporting a national client in upskilling their customer facing workforce in their communication skills.
Supporting them to develop a diverse and inclusive message for blanket communications and ecouraging individuality when engaging the customer on a personal level.
A comprehensive training pack was designed to enable the roll out of the materials in a face to face or online setting, providing the internal training staff with the tools and techniques to facilitate a variety of workshops.
What you will learn
- Design, script and produce a high quality, tailored trainer led online course
- Creation of a comprehensive training pack to support national roll out
- Design & delivery of an 1 day Train the Trainer course
- Consultaction with key stakeholders and collaboration on key messaging
- Design of a visually stimulating 'Pocket Guide' for staff to refere to
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