Our First Line Management training course has been developed to give new or inexperienced managers a firm foundation to start their management career.
The programme covers a wide range of topics and includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.
What you will learn
By the end of the programme, you will:
Have a good understanding of the key leadership and management skills
Know how to motivate your team and set their expectations
Understand how to communicate effectively and respond to different communication styles
Be clear on when to address performance concerns and how to do it
Understand emotional intelligence and its impact
Have the confidence to perform your management role to the best of your abilities
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